Welcome to DearLuna (operated under dearluna.us), your trusted online destination for bespoke wedding favors, personalized guest keepsakes, and elegant event accessories. Founded with a passion for celebrating life's most cherished moments, our mission is simple: "We help you say 'Thank You' with gifts your guests will cherish forever."

We specialize in curating and crafting high-quality, thoughtful tokens of appreciation - ranging from custom wedding candles, hand-poured soy wax favors, and botanical honey jars to luxurious pashmina shawls and hand fans designed to make every guest feel uniquely valued.

Complete Business Transparency & Legal Identity

To comply with consumer protection standards and digital commerce transparency guidelines, DearLuna operates fully under transparent corporate and operational identifiers:

• Store Domain: https://dearluna.us

• Business Fulfillment & Operating Center: 401 N Bowser Rd #113, Richardson, TX 75081, United States

• Customer Support Email: support@dearluna.us

• Customer Support Hotline / Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM (EST)

Sourcing, Quality Control & Fulfillment Standards

At DearLuna, we take immense pride in the craftsmanship and safety of our product catalog. Every item - whether it is a custom wooden tealight holder, a crystal-accented candle favor, or a personalized compact hand mirror - goes through rigorous quality inspections before reaching our customers.

Our Commitment to Quality

We partner with certified artisanal manufacturers and packaging specialists who adhere to strict ethical labor standards, safe material compositions (lead-free glass, non-toxic soy wax, and eco-friendly natural woods), and dependable production lead times to ensure absolute customer satisfaction for weddings, bridal showers, and special events.

Customer Service & Transparent Policies

We believe that trust is earned through clear communication, reliable fulfillment, and responsive customer care. Our team is readily accessible via email to assist with custom bulk ordering, event timeline planning, tracking updates, and post-purchase support.

For complete clarity regarding your shopping experience, we invite you to review our dedicated store policies directly accessible from our footer:

• Shipping Policy: Transparent processing windows, estimated delivery dates, and flat-rate or tiered shipping details.

• Refund & Return Policy: Clear, straightforward guidelines regarding defective items, transit damage claims, and satisfaction guarantees.

• Privacy & Terms of Service: Robust data protection practices ensuring secure checkout transactions and customer privacy.

Operational Headquarters

401 N Bowser Rd #113 Richardson, TX 75081 United States

Direct Support Channels

Email: support@dearluna.us

Mon–Fri: 9:00 AM – 6:00 PM (CST) Sat: 10:00 AM – 2:00 PM (CST)